Privacy Policy

What we collect

To process your repair we collect: your name, email, shipping address, photos of the shoes you send us, and any messages you exchange with the shop. We also automatically receive standard log data (IP address, browser type) from your visits.

Why we collect it

Solely to do the work: write you back, send you a quote, accept your payment, ship the shoes back, and let you know what’s happening along the way. We use the photos to assess the repair and may reference them in our internal notes during the work.

Who sees it

Members of the Unsung team. We do not sell or share your information with third parties for marketing. We use a small set of standard service providers (Supabase for the database, Resend for email, Vercel for hosting) who only handle data on our behalf.

How long we keep it

For as long as the account is active. You can ask us to delete it at any time; some records (e.g. completed-order receipts) may be kept for tax or warranty purposes.

Your choices

You can update or delete your account information by contacting us. Transactional emails (estimate ready, shipping notifications) are part of the service and can’t be opted out of while you have an active repair.

Questions

Reach out via contactwith any privacy questions and we’ll answer directly.