Common questions

How do I get a quote?

Sign in, start a repair request, and send us photos plus a note about what’s going on. A craftsman will look the photos over and write back with an estimate. Nothing happens — and there’s no charge — until you’ve approved the quote.

How much does it cost?

It depends on the work. Sole replacements typically run a few different brackets depending on construction and materials. Restitching and small fixes are usually quick. Full restorations scale up. We’ll give you a real number before you commit anything.

How long does it take?

Most jobs land in the 2–4 week range from when we receive the shoes. We’ll tell you up front when you accept the estimate.

Do I have to ship them?

No. You can drop them off in Nashville if you’d rather. Either way, we’ll show you the shop address after you’ve approved the quote.

What if you can’t fix them?

We’ll tell you straight. Sometimes the answer is “these don’t need us yet” or “these aren’t worth saving.” You can decline a quote at any time before shipping, and we’ll send back anything you’ve already sent in (you cover return shipping).

How will I know what’s happening?

We email you at the moments that matter — estimate ready, shoes received, work shipped back with tracking. You can also reply to any of our emails or use the messages on your request to ask questions.

Can I see past work?

Find us on Instagram for before/after photos and ongoing work.